FAQs
OUR GYMS
Unfortunately, your membership only give you access to the club you sign up to it .
Only Mughrazat- Men club members can access all men’s club
Activ Gym offers a wide range of facilities, including state-of-the-art workout equipment, group fitness classes, personal training, and modern locker rooms.
Specialty classes like Reformer Pilates are also available for an additional fee.
CANCELATION & REFUND
You can cancel & refund your membership if you apply for it within 48h from first payment date by sending email on info@activgyms.com
Once it pass the 48h , you can’t cancel your membership, while you can cancel the next renewal.
If the membership has been renewed, you can’t cancel it but you can cancel the next renewal
To cancel renewal please do the following steps:
1- Login to your account into our website .
2- Click on Subscriptions.
3- Select the membership , then click confirm.
4 – Make sure to cancel your membership 5 days before the expiry date .
Please note that your membership will remain active till the expiry date.
You can cancel your membership within 24h from 1st payment only.
To cancel your membership, please submit your request through email on : info@activgyms.com and our team will respond to your request.
Once they confirm the cancelation, we will proceed the refund to your account within 7 to 14 working days based on your payment methods.
If you purchase pre-sale membership, you can cancel it with in 24h from the opening date .
FREEZING POLICY
Unfortunately, freezing is only available for future periods starting from the date of the request.
We have freezing policy based on types of your membership
1 Month Membership- 1 Week ( 1 Time )
3-Month Membership- 3 Weeks (can be split over 2 periods )
6 Month Membership- 6 Weeks ( can be split over 3 periods )
12-Month Membership- 3 Months ( can be split over 3 periods)
To Freeze your membership, you need to send us email on info@activgyms.com with required period
OUR CLASSES
You first need to have active membership at Activ Gym then you can select any of packages to join the reformer classes
1 Session 100 SR
6 Sessions 450 SR
12 Sessions 750 SR
24 Sessions 1300 SR
Please note, that you need to make sure during your active membership
You can purchase Pilates classes by visit us in the club or through our website & App. Just make sure you have active membership
To sign up for our Reformer Pilates classes, you must have an active membership at one of our clubs. Once you’re a member, you can select from the following packages:
- 1 Session: 100 SR
- 6 Sessions: 450 SR
- 12 Sessions: 750 SR
- 24 Sessions: 1300 SR
Please note that registration for these classes is not possible without an active club membership.
You can register for a Reformer Pilates class either in person by visiting our team at the club, or online through your account on our app or website.
At Activ Gym, we offer a variety of workout classes such as Yoga, Spin, HIIT, Strength Training, and Zumba. Pilates classes are also available for an additional fee.
MEMBERSHIP DETAILS
When you join, you will be charged for the first month along with a joining fee, which is subject to change.
The payment card details you provide at the time of joining will be used for automatic monthly payments to maintain your ongoing subscription. It is important to ensure there are sufficient funds in your account on the scheduled payment date to cover the monthly membership fee.
You can cancel your membership renewal through your account, but please note that this must be done at least 5 days before the expiration date.
If a payment fails, your membership will be canceled, and you will no longer have access to the gym.
To ensure a smooth experience at Activ Gym, please choose the correct payment card and make sure it is funded before the recurring payment date.
You can access all services and facilities, including workout spaces and group classes, although Reformer Pilates classes and personal training sessions are available at an additional cost.
If you’re new, you’ll receive a complimentary induction session with our personal trainer to assist you in achieving your fitness goals.
We offer 2 types of memberships :
1- Recurring with no commitment available on monthly membership.
2- Upfront payment with commitment available for 3 ,6 12 months.
Your membership is activated immediately upon completion of payment, allowing you immediate access to our gym.
If you join under a pre-opening (Founding Offer), your membership will be activated on the opening date. Your subsequent automatic monthly payments will begin one month after the gym officially opens.